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PATIENT CONSENT & MEDICAL DATA AUTHORISATION

Last Updated: 8 August 2026

This Patient Consent & Medical Data Authorisation (“Consent”) governs the collection, storage, access, use and sharing of personal and health-related information through Techowiz, a healthcare technology platform operated by Chaperone Solutions LLP, having its address at Plot No. 615/1209, Vijaynagar, Samalpur, Balasore, Odisha – 756056, India.

By creating a Patient account, submitting information, uploading medical records, booking an appointment, communicating with a healthcare provider or otherwise using Techowiz, I acknowledge and agree to the terms set out below.

1. Nature of Techowiz

I understand that Techowiz is a healthcare technology and Health CRM platform.

Techowiz is not, merely by operating the Platform:

  • a hospital;
  • a clinic;
  • a diagnostic centre;
  • a pharmacy;
  • an emergency medical service; or
  • a medical practitioner.

Medical advice, diagnosis, prescriptions, treatment and other clinical decisions are provided independently by the Doctor, Hospital or healthcare professional with whom I interact.

Techowiz does not itself create a doctor-patient relationship with me.

2. Information I Authorise to Be Processed

I authorise relevant information submitted by me, generated through my use of the Platform, or lawfully supplied by an authorised healthcare provider to be processed for permitted healthcare and administrative purposes.

This information may include:

  • full name;
  • date of birth or age;
  • gender, where provided;
  • mobile number;
  • email address;
  • residential or contact information;
  • Patient identification information;
  • appointment history;
  • Doctor and Hospital information;
  • enquiries and queries;
  • symptoms described by me;
  • known medical conditions;
  • medical history;
  • family medical history where provided;
  • allergies;
  • medications;
  • prescriptions;
  • diagnostic reports;
  • laboratory reports;
  • imaging reports;
  • consultation history;
  • treatment information;
  • discharge documents;
  • medical certificates;
  • health-related documents uploaded by me;
  • information entered by authorised healthcare professionals;
  • communications made through the Platform; and
  • other information reasonably necessary for the healthcare or administrative service requested by me.

3. My Authorisation

I authorise my selected or treating Doctor, clinic or Hospital to collect, access, use and maintain my information through Techowiz where reasonably necessary for:

  • registration;
  • appointment booking;
  • consultation management;
  • clinical review;
  • diagnosis and treatment by qualified professionals;
  • maintaining healthcare records;
  • follow-up care;
  • Patient support;
  • billing and payment administration;
  • appointment reminders;
  • healthcare coordination; and
  • other legitimate healthcare purposes.

I understand that the relevant Doctor or Hospital determines the purposes for which my healthcare information is used in connection with treatment and healthcare administration.

4. Role of Techowiz

Where Techowiz processes Patient information on behalf of a Doctor, clinic or Hospital, I understand that:

  • the relevant healthcare provider determines the purpose and authorised use of that information;
  • Techowiz provides the technology infrastructure through which the information is processed;
  • Techowiz may store, transmit, retrieve, organise, display, secure, back up and otherwise technically process information as required to operate the Platform; and
  • authorised Techowiz personnel may access information where reasonably necessary for technical support, security, troubleshooting, legal compliance or Platform administration.

For purposes of applicable Indian data-protection law, the relevant Doctor/Hospital may act as the Data Fiduciary in relation to healthcare information under its control, and Techowiz may act as a Data Processor when processing that information on its behalf.

5. Sharing With Doctors and Hospitals

When I choose, book or interact with a Doctor or Hospital through Techowiz, I authorise information reasonably necessary for that interaction to be made available to the relevant healthcare provider.

I understand that Doctors and Hospitals may maintain independent medical records relating to me.

Such records may remain subject to their legal, regulatory and professional record-retention obligations even if I later stop using Techowiz.

6. Access by Hospital Personnel

Where I receive services through a Hospital account, I understand that authorised personnel of that Hospital may access my information depending on their assigned role.

Such personnel may include, where appropriate:

  • Doctors;
  • nurses;
  • appointment coordinators;
  • Patient relationship teams;
  • authorised administrators;
  • billing personnel;
  • department personnel; and
  • other personnel authorised by the Hospital.

The Hospital is responsible for determining appropriate internal access permissions.

7. Authorised Organisations and Lead Managers

A Hospital may appoint an authorised third-party Organisation to assist with certain administrative activities such as:

  • managing enquiries;
  • managing leads;
  • appointment coordination;
  • Patient follow-ups;
  • department coordination; or
  • related non-clinical workflows.

Where applicable, I understand that limited information may be made available to such an Organisation where authorised by the relevant Hospital and permitted by applicable law.

An Organisation should not receive unrestricted access to my clinical records merely because it performs lead-management services.

Access to health or medical information should be limited to information reasonably required for an authorised purpose.

8. Appointment Communications

I authorise Techowiz and/or my selected healthcare provider to send service-related communications concerning:

  • OTP verification;
  • appointments;
  • appointment confirmations;
  • appointment cancellations;
  • rescheduling;
  • reminders;
  • Patient queries;
  • account activity;
  • important service notifications; and
  • healthcare-provider communications initiated through the Platform.

Such communications may be delivered using available channels including email, SMS, telephone or supported messaging services.

Marketing communications, where applicable, should be handled separately in accordance with applicable consent and communication requirements.

9. Accuracy of Information

I understand that healthcare professionals may rely upon information submitted by me.

I agree to make reasonable efforts to ensure that information I provide is:

  • accurate;
  • complete;
  • not intentionally misleading; and
  • updated where appropriate.

I understand that inaccurate or incomplete medical information may affect healthcare decisions.

10. Medical Documents

If I upload a prescription, laboratory report, medical record, image or other document, I confirm that:

  • it relates to me or a person for whom I am legally authorised to act;
  • I am authorised to provide it;
  • I am not unlawfully disclosing another person’s confidential information; and
  • the document has not knowingly been falsified or materially altered.

11. No Guarantee of Medical Outcome

I understand that:

  • appointment booking does not guarantee any particular medical outcome;
  • Techowiz does not guarantee the accuracy of a Doctor’s diagnosis;
  • Techowiz does not guarantee treatment effectiveness;
  • healthcare decisions remain the responsibility of the relevant healthcare professional; and
  • information available through the Platform should not replace appropriate professional medical examination or emergency care.

12. Medical Emergencies

I understand that Techowiz is not an emergency medical service.

If I believe that I or another person is experiencing a medical emergency, I should immediately contact appropriate emergency services or visit the nearest suitable emergency healthcare facility.

I should not rely upon:

  • a Techowiz query;
  • an appointment request;
  • an in-app message;
  • customer support; or
  • a pending Doctor response

for emergency medical assistance.

13. Consent Is Separate From Treatment Consent

This Consent authorises information processing and use of Techowiz.

It does not replace any separate informed consent that may be required before:

  • surgery;
  • medical procedures;
  • invasive treatment;
  • anaesthesia;
  • clinical research;
  • high-risk treatment;
  • telemedicine prescribing where separate requirements apply; or
  • another healthcare procedure requiring specific informed consent.

The relevant Doctor or Hospital remains responsible for obtaining clinical or procedural consent where required.

14. Security

I understand that Techowiz uses reasonable technical and organisational safeguards intended to protect information processed through the Platform.

However, no digital system, electronic transmission or storage mechanism can be guaranteed to be completely secure.

I agree to protect my:

  • password;
  • OTP;
  • registered device;
  • account credentials; and
  • login access.

I will promptly notify Techowiz if I reasonably believe that my account has been compromised.

15. Withdrawal of Consent

Where processing is based on my consent and applicable law gives me a right to withdraw that consent, I may submit a withdrawal request.

Withdrawal may affect my ability to use features that require the relevant personal information.

Withdrawal does not automatically require deletion of information that:

  • must be retained under applicable law;
  • forms part of a healthcare provider’s legally required medical record;
  • is required for an existing dispute or legal claim;
  • must be maintained for fraud or security prevention; or
  • may otherwise lawfully be retained.

16. Correction and Updating

I may request correction or updating of personal information maintained through my Techowiz account, subject to appropriate verification.

Where the information forms part of a Doctor’s or Hospital’s clinical record, the request may need to be addressed to the relevant healthcare provider.

Techowiz will not alter a healthcare professional’s clinical record without appropriate authority.

17. Deletion Requests

I may request deletion of personal information where permitted by applicable law.

I understand that deletion may not be possible where information must lawfully be retained.

Closing my Techowiz account does not automatically delete healthcare records independently maintained by Doctors or Hospitals.

18. Minors

Where the Patient is a minor and consent of a parent or lawful guardian is required, the person providing consent confirms that:

  • they are legally authorised to act for the minor;
  • information supplied concerning the minor is accurate to the best of their knowledge; and
  • they authorise processing necessary for the permitted healthcare purposes.

Techowiz or the healthcare provider may request reasonable verification of parental or guardian authority.

19. Persons Acting for a Patient

Where I use Techowiz on behalf of another person, I represent that I am lawfully authorised to do so.

I shall not access another Patient’s information merely because I know their personal details or have access to their device.

20. Retention

I understand that personal and medical information may be retained for different periods depending on:

  • the nature of the information;
  • healthcare-provider obligations;
  • medical-record retention requirements;
  • applicable law;
  • contractual obligations;
  • security requirements;
  • backup cycles; and
  • legal disputes.

21. Privacy Policy

My use of Techowiz is also governed by the Techowiz Privacy Policy.

The Privacy Policy should be read together with this Patient Consent & Medical Data Authorisation.

22. Voluntary Electronic Consent

By selecting an acceptance checkbox, tapping “I Agree”, creating an account, submitting medical information or otherwise providing an affirmative indication of acceptance where this Consent is presented to me, I confirm that:

  • I have had an opportunity to read this Consent;
  • I understand the purpose for which my information may be processed;
  • I understand the role of the Doctor/Hospital and Techowiz;
  • I understand that Techowiz does not itself provide medical treatment;
  • I understand how to raise privacy requests; and
  • I provide my consent voluntarily, subject to rights available under applicable law.

23. Contact

For privacy questions or requests:

Techowiz
Operated by Chaperone Solutions LLP

Plot No. 615/1209, Vijaynagar
Samalpur, Balasore
Odisha – 756056, India

Email: support@techowiz.co.in
Phone: +91-9827036259

RECOMMENDED REGISTRATION CHECKBOX

☐ I have read and agree to the Terms and Conditions and Privacy Policy and provide my consent for the collection and processing of my personal and health information as described in the Patient Consent & Medical Data Authorisation. I understand that Techowiz is a technology platform and that medical services are independently provided by the relevant Doctor/Hospital.

For a minor account:

☐ I confirm that I am the parent/lawful guardian or otherwise legally authorised to act for this Patient and consent to the processing of the Patient’s information as described above.